Shipping Policy

Processing Time

All orders are processed within 2–5 business days (excluding weekends and public holidays) after payment is received.
Handmade toys may require additional time for crafting before shipping.
You will receive a confirmation email with tracking information once your order has been shipped.

Shipping Rates & Delivery Times

Shipping charges for your order will be calculated and displayed at checkout.
Estimated delivery times (after dispatch):

Domestic orders (within [your country]): 7–15 business days
International orders: 7–21 business days, depending on destination and customs clearance

Note: Delivery times are estimates and may vary due to carrier delays, customs processing, or other factors beyond our control.

Shipping Methods

We partner with reputable carriers to ensure safe delivery. Tracking numbers will be provided for all shipped orders.

Customs, Duties, and Taxes

For international orders, the buyer is responsible for any customs fees, import duties, or taxes applied by the destination country. We are not responsible for delays caused by customs.

Order Tracking

Once your order ships, you will receive an email with a tracking link. You can also track your order through our website or the carrier’s website.

Damaged or Lost Packages

We are not responsible for packages lost or damaged during transit. If your order arrives damaged, please contact the shipping carrier to file a claim. Keep all packaging materials and damaged items for inspection.

Address Accuracy

Please ensure your shipping address is correct at the time of purchase. We are not responsible for orders shipped to an incorrect address provided by the customer.